Routine Appointments: 

Appointments can be made by telephoning the surgery or calling at the reception desk.  The doctor you usually see may not be on duty every day.  If your usual doctor is not available you can be seen by another doctor.

Telephone Advice: 

If you need advice rather than an appointment, you may ask the doctor for telephone advice.  The doctor will phone you back at the end of surgery.

For your information:

We are hoping to be able to introduce a telephone appointment system in the future, as well as online appointments  and text messaging appointment reminders.  We will keep you informed about this via this website and our regular newsletters.  Please let us have your mobile number for our records if you wish to be able to receive SMS messages in the future.

Disabled Access

The building has easy access for people with physical disabilities, including wheelchair users. There is a hearing loop at the reception desk. Should you require assistance please ask the Receptionist.

The surgery has limited parking for patients, 2 disabled and 6 'patient only' bays. If the car park is full please seek alternative parking at Broadwalk shopping centre or local residential streets.

Extended Hours

To assist those patients who are not able to attend the surgery for appointments during normal opening hours due to working or carer commitments, we are pleased to advise you that we offer extended hours appointments every week on either Tuesday, Wednesday or Thursday evenings.  These appointments are really intended for routine pre-booked appointments. 

Appointments are offered with a practice nurse or a doctor.

Please ask at reception for further information or call 01179493988.

For emergency out of hour care please continue to contact NHS direct or telephone 0845 1210209.

Home Visits

House visits are only available for patients who are housebound because of illness or disability.

If possible please try to telephone reception before 10.30am if you require a home visit.

A doctor or nurse may phone you back as it may be possible to deal with your problem over the telephone with advice, or it may be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Please be aware that several patients can be seen in the practice in the time that it takes to make one home visit.  Remember that we can always give you a more complete check-up if you come to the surgery.

Medical Students

Our practice has links to the University of Bristol Medical School. Medical students are sometimes attached to the practice but you will always be asked if you are happy for the student to sit in with your doctor.

GP Training

The practice is a training practice and doctors wishing to gain experience in general practice often work as part of the team. These doctors are fully experienced in hospital medicine but require further general practice experience before entry into practice alone. We may ask for your written permission to videotape consultations. These tapes are kept securely and are used for teaching to improve consultations. Should you prefer the consultation not to be videotaped please let the receptionist know.